NAVITAS Life Sciences – Powering Global Collaboration in Pharma with NETS Navigator

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NAVITAS Life Sciences – Powering Global Collaboration in Pharma with NETS Navigator

2 min read
UX
Data
Pharma
Community

Overview

NAVITAS Life Sciences, a global clinical research organization based in London, sought to create a digital space where pharmaceutical industry professionals could collaborate, share insights, and access curated knowledge with ease. The goal was clear: enable faster, smarter decision-making in a highly regulated, high-stakes environment. The outcome was NETS Navigator — an interactive online community portal designed to facilitate peer exchange, support ongoing research collaboration, and centralize key resources. Built on Drupal CMS, the platform supports knowledge sharing across pharma stakeholders and ensures information governance compliance at scale.

Objectives

  • Build a centralized collaboration hub for pharma professionals worldwide
  • Provide secure access to a document repository with co-authoring and version control features
  • Enable real-time communication around events, alerts, and industry developments
  • Drive measurable engagement to inform future content strategy
  • Ensure the platform integrates with analytics tools like Tableau for usage tracking and business intelligence
Doctor treating a patient

Our Solution

We built a robust, secure, and highly interactive portal that delivered both content and community, with intuitive UX for users across functions—R&D, clinical trials, regulatory affairs, and executive teams.

 

Key Platform Features

 

Knowledge Repository: Structured document libraries for research papers, SOPs, whitepapers—organized by category, with versioning and collaborative editing.

 

Community Tools: Private messaging, threaded discussions, event notifications, and opt-in alerts to keep members engaged and informed.

 

Access Control & Roles: Role-based content visibility to ensure secure collaboration across different pharmaceutical partners and teams.

 

Engagement Metrics: Platform activity and content performance tracked and visualized via Tableau dashboards.
Scientist in a lab

Scalable Drupal Architecture: Supporting rapid content publishing and governance workflows with multilingual readiness for future expansion.

Responsive Design: Optimized for both desktop and mobile to enable seamless access on the go.

Content Personalization: News, documents, and notifications tailored by user roles, interests, and activity history.

Results

  • Global reach: Thousands of users from pharma companies across the UK, EU, and US actively participate in the platform.
  • 70% reduction in time spent locating key documents due to streamlined repositories.
  • Strong engagement rates driven by targeted messaging and a familiar, app-like experience.
  • Data-driven insights from Tableau dashboards are helping NAVITAS refine content strategy and improve user onboarding.
  • Collaborative document creation and workflow tools improved peer-to-peer knowledge transfer and reduced email clutter.

Strategic Impact

  • Built a single source of truth for industry knowledge, reducing fragmentation.
  • Encouraged peer-led knowledge sharing, strengthening NAVITAS’ leadership position in life sciences.
  • Created a community-driven feedback loop, improving content relevance and platform stickiness.
  • Enabled secure, compliant collaboration in a highly regulated industry with confidence.

70%

Reduction in search time

Insights